Double8Happiness

Refund/exchange Policy

For all returns/exchanges please contact us first at Double8Happiness.au@gmail.com
Please note, refunds do not apply for customers who changes their mind, orders the wrong item, wants to see or try on the item and decides they don’t like it. 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns and potential exchanges require a order number, please email us with a copy of your receipt and reason for return. Our email back will provide you instructions where to return the merchandise and how. 

There are certain situations where only partial refunds are granted (if applicable)
Such as, any item not in its original condition, is damaged or missing parts for reasons not due to our error. Or any item that is returned more than 14 days after delivery.

Some of our products are offered with free and/or subsidized shipping, please be aware that if you return one of these products, we may deduct the actual outbound shipping costs from your refund. 

If the product is defective we will supply a return shipping label to cover the costs, your product will be fully tested and inspected in the warehouse to confirm this.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 bussiness days. And we will issue you an email or text message on the refund transaction made.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Double8Happiness.au@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should contact us via email Double8Happiness.au@gmail.com to gain the address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Covid Restriction Notice - Please Allow Additional Time for Dispatch & Delivery.

Covid Restriction Notice - Please Allow Additional Time for Dispatch & Delivery.